Before requesting support check if you can answer all the questions below with Yes!

• The unit stopped sending data to the LocatePlaza server.
  • Are there 2 or more lights on or blinking when the unit is plugged in?
  • Did you turn the unit off and on?
  • Does the GPS antenna has a clear view to GPS sattelites?
• LocatePlaza is responding very slow or not at all.
  • Did you restart your browser and this didn't help?
  • Is there enough harddrive space on your pc? (100mb +)

If you updated your unit with your own settings, please attach the settings file this could help solve any problems regarding unit errors.